![]() ![]() I was clear from the start on what my preferred price and color were but the color was somewhat negotiablethe price really wasnt. Some key information was left out of the business response to my complaint. For your reference, details of the offer I reviewed appear below. I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. ****************** Bronco is in transit status at the time of this email. ![]() Customer declined to transfer her deposit to another unit. I did offer to transfer her deposit to any vehicle sitting on the lot, new or used and any make or model. I reviewed her deposit form and that it was non refundable. She informed us she wants to use the money at another dealership with a just arrived Bronco. ****************** reached out to us requesting we give her deposit back. Per the non-refundable deposit agreement, all customers inquiring on this particular vehicle were turned away as this vehicle has been held for ******************. ****************** was specific on the Cactus Grey color and wanted to stay at the amount originally agreed upon. While ****************** was waiting for the vehicle to arrive, we offered ****************** every available Bronco that has arrived. The estimated time of arrival has been pushed back by ****, which is why Andy Mohr Ford does not guarantee a delivery date. The customer placed a non refundable deposit to secure the vehicle and prevent another customer from purchasing this unit. We gave the customer an estimated time of arrival. I informed her this particular unit was reflecting in transit from the plant. She picked out a Cactus Grey Bronco Big Bend. The salesman and I searched incoming available Broncos and reviewed the options with ******************. We did not have one at that time sitting on the lot that would work for them. She said it was just an ETA and not a definite date but we would never have put our money down had we known it would not be here by now. It doesn't seem right that they can keep my deposit indefinitely for a vehicle that hasn't been delivered in the timeframe originally given. She said since we signed the form for non-refundable they can just hold onto our money. She said that she is not doing a bait and switch but that is what it feels like to me. They are either completely different models or they are way higher in price than what I want to spend. The sales manager said I could put my money towards another vehicle on the lot but none of the options are comparable to what I put the deposit towards. They can't give me a date that the vehicle will arrive and don't even seem to know if it is damaged or what has happened. I have contacted the salesman as well as the store manager and had several discussions. Fast forward 2 months and the vehicle has not yet arrived and we are closing in on the date we need the vehicle. ![]() It seemed like a good deal and ***************** is a reputable dealer so we decided to put down the deposit. We could put down $1000 that day to hold the vehicle for us and it would go towards the price of the vehicle. He came out and set down a sales sticker for a Cactus Grey Bronco in the price range I wanted that he said would arrive in the next month to month and a half, sometimes they come sooner but he wanted to under promise and over deliver. He said he wanted to take a look at what was coming in so we waited to see what he found. After the test drive, I asked him to keep an eye out for any Cactus Grey Broncos within a very specific, lower end price range. 11 to test drive the Wrangler and Bronco to determine which one I preferred but let the salesman know from the beginning that I wasn't interested in purchasing anything until April. ![]()
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